Nonprofit Tools
Crispvstawk.to

Crisp vs tawk.to for nonprofits

Choose Crisp if…

Small to medium nonprofits that want website chat, a shared inbox and AI answers in one tool

Not ideal for: Organisations that want to use the discount on the cheaper Mini plan (the offer covers Essentials and Plus only)

Choose tawk.to if…

Micro and small charities that want live chat on their site at no cost

Not ideal for: Teams who need a polished help desk with ticketing and detailed reporting

Crisptawk.to
Our rating●●●●○●●●●○
PriceFree plan · paid from US$45/month (Mini)Free plan · AI Assist from US$29/month
Nonprofit offer50% off Essentials and Plus plans for verified nonprofits; it cannot be combined with other rebates unless Crisp agrees.None found
TypeAll-in-oneSpecialist
SuitsVolunteer-run, Small, MediumVolunteer-run, Small, Medium
Available in🌍 Anywhere🌍 Anywhere
Strengths
  • Clear 50% nonprofit discount
  • Flat workspace pricing
  • European hosting
  • Live chat is free
  • Easy to add to any website
  • Low-cost AI add-on
Watch out for
  • Nonprofit discount does not cover the Mini plan
  • AI is limited by monthly credits
  • Free plan has no AI
  • Hosting region and AI model providers not stated
  • Branding removal is an extra cost
  • Fewer enterprise controls than larger tools
Key features
  • Website chat widget
  • Shared inbox for chat, email, WhatsApp, Instagram and SMS
  • Hugo AI agent answering from your knowledge base
  • Free website live chat
  • Mobile apps for staff
  • AI assistant trained on FAQs, help centre, website and documents

Our ratings: Crisp: Good-value chat inbox with a confirmed 50% nonprofit discount. tawk.to: Free live chat with paid AI add-on; unbeatable value for small teams.

General information, not professional advice. Prices and nonprofit offers change and our research is AI-assisted, so confirm with the vendor before you buy. Names and logos belong to their owners. Full disclaimer

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