Nonprofit Tools
CrispvsTidio

Crisp vs Tidio for nonprofits

Choose Crisp if…

Small to medium nonprofits that want website chat, a shared inbox and AI answers in one tool

Not ideal for: Organisations that want to use the discount on the cheaper Mini plan (the offer covers Essentials and Plus only)

Choose Tidio if…

Small charities who want live chat and an AI agent on their website in one tool

Not ideal for: Teams who need a nonprofit discount (none found)

CrispTidio
Our rating●●●●○●●●●○
PriceFree plan · paid from US$45/month (Mini)Free plan · paid from US$24.17/month (Starter)
Nonprofit offer50% off Essentials and Plus plans for verified nonprofits; it cannot be combined with other rebates unless Crisp agrees.None found
TypeAll-in-oneAll-in-one
SuitsVolunteer-run, Small, MediumVolunteer-run, Small, Medium
Available in🌍 Anywhere🌍 Anywhere
Strengths
  • Clear 50% nonprofit discount
  • Flat workspace pricing
  • European hosting
  • Genuinely free plan to start
  • Data held in the EU
  • Easy to install on common website builders
Watch out for
  • Nonprofit discount does not cover the Mini plan
  • AI is limited by monthly credits
  • Free plan has no AI
  • No nonprofit discount found
  • Lyro is an extra cost and charged per conversation
  • Pricing steps up sharply from Starter to Growth and Plus
Key features
  • Website chat widget
  • Shared inbox for chat, email, WhatsApp, Instagram and SMS
  • Hugo AI agent answering from your knowledge base
  • Live chat widget
  • Lyro AI agent trained on your FAQs and help content
  • Shared inbox for email, Messenger and Instagram

Our ratings: Crisp: Good-value chat inbox with a confirmed 50% nonprofit discount. Tidio: Popular live chat plus Lyro AI agent, approachable for small teams.

General information, not professional advice. Prices and nonprofit offers change and our research is AI-assisted, so confirm with the vendor before you buy. Names and logos belong to their owners. Full disclaimer

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