Specialist

Penelope

Configurable case management for multi-site human services, formerly Social Solutions.

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Strong choiceMature multi-site human-services case management, formerly Social Solutions.

See how Penelope fits your setup. Add the tools you already use.

Price

Quote only

Nonprofit offer

None found

Available in

🌍AnywhereBuilt for United States and Canada 🇺🇸 🇨🇦Built for US and Canadian human services providers

Suits

Medium · Large

Great for

Multi-site human services organisations
Organisations that need scheduling, billing and waitlists as well as case notes
Mature product for multi-site services
Strong scheduling and billing
Mobile engagement option

Watch out for

Small teams under 25 users
Organisations that want public pricing
Quote only
Minimum 25 users reported
Official details could not be verified

Problems it solves

“We have several sites and need one view of every client”“Clients miss appointments and we need automatic reminders”“We need to manage waitlists and referrals”“Our billing and case notes live in different systems”“We need to report on client outcomes to funders”

About Penelope+

Penelope is Bonterra's cloud case management platform for human service organisations that deliver services across many locations. It supports scheduling, notes, smart forms, automated workflows, email and SMS reminders, referral and wait list management, and reporting. It is priced per named active user, with a minimum of 25 users reported by review sites. Bonterra now leads with Apricot for case management; Penelope may be offered mainly to existing customers, so check with Bonterra.

Pricing: Quote only. Review sites report pricing per named active user with a minimum of 25 users and a starting figure of about US$400/year, which is not verified and may be per-user or misleading.

Key features+

SchedulingCase notesSmart formsAutomated workflowsEmail and SMS remindersReferral and wait list managementBilling and electronic paymentsEngage for Penelope mobile app

Data & privacy+

Not confirmed; Bonterra's own site blocked our fetch.

How sure are we?+

The vendor's pages couldn't be fully checked. Treat details as a starting point and confirm with the vendor. Prices and nonprofit programs change often, so check with Penelope before you commit. Rankings on Nonprofit Tools are never for sale.

Sources · last checked 2026-10-05