SpecialistNonprofit offer

CustomGPT.ai

Business-grade AI chatbot trained on your content, with SOC 2 and a 20% nonprofit offer.

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Solid optionSolid custom-GPT builder; nonprofit terms thinly documented.

See how CustomGPT.ai fits your setup. Add the tools you already use.

Price

From US$99/month (Standard)

Nonprofit offer

Yes

Available in

🌍Anywhere

Suits

Small · Medium · Large

CustomGPT.ai's own site announces a 20% discount on annual plans for educational and nonprofit institutions, but the page gives no code, plan list or application steps.

Contact CustomGPT.ai's team (sales or demo booking) and ask for the nonprofit annual-plan discount, with proof of nonprofit status.

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Great for

Medium to large charities that want an accurate, well-secured chatbot answering from their own content
Organisations that need an independent security audit (SOC 2 Type 2) before putting AI near supporter data
Strong security evidence, including a recent SOC 2 Type 2 report
Answers cite sources, which helps reduce wrong answers
Own nonprofit discount page
Handles large document libraries

Watch out for

Very small or volunteer-run groups, as the cheapest paid plan is US$99 a month and there is no free plan
Organisations that need data stored outside the US (hosting is AWS US East)
No free plan and a US$99 entry price
Query limits are small on Standard (1,000 a month)
US-only hosting
Nonprofit discount terms are vague

Problems it solves

“AI chatbot for our charity website that gives accurate answers from our own documents”“We need a secure chatbot that will not leak supporter or client data”“I want a chatbot to answer questions about our services and eligibility”“Our website has hundreds of pages and nobody can find anything”“Answer supporter questions automatically without hiring more staff”“Which AI chatbot builder offers a nonprofit discount”

About CustomGPT.ai+

CustomGPT.ai builds a chatbot from your website, documents and help articles so it can answer questions with sources and without making things up. It leans towards security and accuracy, which suits organisations handling sensitive supporter or client questions. It is pricier than the entry-level builders, and has a nonprofit discount listed on its own site.

Pricing: Standard US$99/month (US$89 if billed annually): 10 agents, 1,000 queries a month, 3 team members. Premium US$499/month (US$449 annually): 25 agents, 5,000 queries, white-labelling. Enterprise is custom. 7-day trial needs a credit card. Extra queries, storage, agents and seats cost extra.

Key features+

Trains on website, sitemap, PDFs and help-centre contentAnswers cite their sourcesEmbeddable chat widget and APIMultiple agents per accountSOC 2 Type 2 auditedWhite-labelling on Premium

Works with (5)+

Microsoft 365 for Nonprofits

AI features+

The whole product is an AI agent that answers from your uploaded content using large language models from providers such as OpenAI.

Data & privacy+

CustomGPT.ai states your data is not used to train OpenAI's models or its own. It runs on a private AWS VPC in US East, with AES-256 encryption at rest and SSL in transit and isolated environments for each bot. It reports SOC 2 Type 2 (audit period May 2025 to May 2026) and GDPR compliance, with SAML sign-in available. Files can be deleted immediately after processing.

How sure are we?+

Partly confirmed on the vendor's pages; some details from reputable secondary sources. Prices and nonprofit programs change often, so check with CustomGPT.ai before you commit. Rankings on Nonprofit Tools are never for sale.

Sources · last checked 2026-10-02