Specialist

Voiceflow

Design AI chat and voice agents on a visual canvas, with a free starter plan.

Visit site ↗Pricing ↗

Solid optionCapable builder, but more than most small nonprofits need.

See how Voiceflow fits your setup. Add the tools you already use.

Price

Free plan · paid from US$60/editor/month (Pro)

Nonprofit offer

None found

Available in

🌍Anywhere

Suits

Small · Medium · Large

Great for

Organisations designing a structured conversation such as intake or eligibility screening
Nonprofits working with a tech partner or agency to build a custom assistant
Clear 'no training on your data' statement
Strong for tightly designed conversations
Voice as well as chat
Free tier reported by third parties

Watch out for

Anyone who wants a chatbot working from a website link in minutes
Teams who need clear published pricing and a nonprofit discount (neither was found)
Public pricing page does not list prices
No nonprofit discount found
More set-up work than simple chatbots
Hitting the credit limit stops agents (as reported by reviewers)

Problems it solves

“I want to build a custom AI assistant that guides people through our intake process”“AI chatbot for our charity that follows a set script and escalates to a person”“We need a phone or chat assistant for common client questions”“Can we build our own chatbot without a developer”“I want an AI assistant to check whether someone is eligible for our service”

About Voiceflow+

Voiceflow is a drawing-board style tool for designing AI agents that talk to people on a website, by phone or in apps. It is popular with agencies and product teams, and it can suit a nonprofit that wants a detailed, tightly controlled conversation, such as a helpline triage or an eligibility check. Its public pricing page does not list prices, so check current costs before committing.

Pricing: Voiceflow's own pricing page showed no plan prices on 2 October 2026 (agency usage-based plans and custom business quotes). Third-party reviews report a free Starter plan (100 credits a month, 2 agents) and Pro from about US$60/month for 10,000 credits; treat these as unconfirmed.

Key features+

Visual canvas for designing conversationsChat and voice agentsKnowledge base from your documents and web pagesMulti-channel deploymentTeam collaborationAgency workspaces with white-labelling

Works with (5)+

Salesforce Nonprofit Cloud

AI features+

The product is an AI agent builder using large language models such as OpenAI and Anthropic, with a knowledge base so answers come from your content.

Data & privacy+

Voiceflow states it does not use customer data to train any machine learning or AI models, and that integrated AI providers such as OpenAI and Anthropic are configured with zero data retention. Hosting is on AWS and GCP; a data region choice was not stated. It reports ISO 27001 and SOC 2 Type II certification and offers a data processing addendum for GDPR; documents are on trust.voiceflow.com.

How sure are we?+

The vendor's pages couldn't be fully checked. Treat details as a starting point and confirm with the vendor. Prices and nonprofit programs change often, so check with Voiceflow before you commit. Rankings on Nonprofit Tools are never for sale.

Sources · last checked 2026-10-05