SpecialistNonprofit offer

Twilio

Developer platform for SMS, voice and WhatsApp, with nonprofit credits and discounts.

Visit site ↗Pricing ↗

Solid optionPowerful messaging platform, but needs developer skills.

See how Twilio fits your setup. Add the tools you already use.

Price

From US$0.0083/SMS segment (US)

Nonprofit offer

Yes

Available in

🌍AnywhereNumbers in most countries; some need local documents

Suits

Small · Medium · Large

One-off US$100 product credit that never expires, plus ongoing discounts on products (reported as 25% in the US and Canada and 10% elsewhere), for verified nonprofits and social enterprises.

Start at twilio.com/try-twilio from the Twilio.org Impact Access page, then Twilio checks your organisation through Goodstack. Twilio says applications get a status update within 2 to 5 business days.

Goodstack (formerly Percent) guide →Claim it ↗

Great for

Nonprofits with a developer, volunteer technologist or partner
Organisations that need a custom reminder, alert or hotline system
Teams that want pay-as-you-go instead of a monthly subscription
Pay as you go with credits and discounts
Reaches most countries
Reliable and well documented

Watch out for

Staff who want a ready-made texting inbox with no setup
Organisations with no technical help
Needs technical skills or a partner
You manage compliance and registration yourself
Costs vary and are hard to predict for beginners

Problems it solves

“We need to send appointment reminders by text but don't have a developer”“Can volunteers build a text service for our helpline”“I want a free credit to test texting for our charity”“How do we send SMS from our own database”“We need a phone number and voicemail for our hotline at low cost”

About Twilio+

Twilio is a communications platform for sending SMS, voice calls and WhatsApp messages by connecting it to your own systems or through a technical partner. It is flexible and pay as you go, but it is aimed at people who can build with or buy services from developers. Eligible nonprofits can join the Impact Access Program for a one-off product credit and ongoing discounts.

Pricing: Pay as you go with no monthly contract. US outbound and inbound SMS is US$0.0083 per segment plus carrier fees (for example AT&T US$0.0035 and T-Mobile US$0.0045 per outbound message). Long codes are US$1.15 a month and toll-free numbers US$2.15 a month. US 10DLC registration fees are passed on. Short codes are US$1,000 a quarter (random) or US$1,500 a quarter (vanity).

Key features+

SMS, MMS, voice and WhatsApp messagingProgrammable voice with IVRVerify (one-time passcodes)SendGrid email, Flex contact centre and SegmentTechnical partners for nonprofits

Works with (4)+

HubSpot

Salesforce Nonprofit Cloud

ZapierMany CRMs via partners

AI features+

Offers conversational AI and voice tools on its platform; I did not review them in detail.

Data & privacy+

Twilio is a US company and handles regulated messaging; carrier registration is required for US business messaging.

How sure are we?+

Partly confirmed on the vendor's pages; some details from reputable secondary sources. Prices and nonprofit programs change often, so check with Twilio before you commit. Rankings on Nonprofit Tools are never for sale.

Sources · last checked 2026-10-02