SpecialistNonprofit offer

Freshdesk

Affordable help desk with a Freddy AI agent. Ask sales about a nonprofit discount.

Visit site ↗Pricing ↗

Solid optionCapable help desk; nonprofit offer unconfirmed.

See how Freshdesk fits your setup. Add the tools you already use.

Price

From US$19/agent/month (Growth, billed annually)

Nonprofit offer

Yes

Available in

🌍Anywhere

Suits

Small · Medium · Large

Freshworks offers a custom nonprofit discount on the first year of a Freshdesk licence; the amount isn't published and some organisation types are excluded.

Apply through Freshworks' nonprofit discount form with proof of nonprofit status, or ask Freshworks sales.

Claim it ↗

Great for

Small to medium charities that need a proper shared inbox and ticketing at a modest price
Teams who want an AI agent to answer from a help centre, billed by usage
Low entry price per agent
500 free AI sessions included
Wide channel support
Familiar help desk features

Watch out for

Anyone who needs a confirmed, published nonprofit discount
Very small groups who only need a simple shared mailbox
Nonprofit discount not confirmed; one nonprofit reported only 5%
Privacy and AI training terms could not be verified from the pages we loaded
Priced per agent, so costs grow with team size

Problems it solves

“Our info@ inbox is chaos and nobody knows who is answering what”“Answer supporter emails faster”“We need a ticketing system for our small support team”“Is there a cheap help desk for a nonprofit”“I want an AI chatbot on our website that answers from our help articles”

About Freshdesk+

Freshdesk, from Freshworks, is a help desk that gathers supporter emails, chat and social messages into one shared inbox with tickets, a help centre and an AI agent called Freddy. It is a cheaper alternative to Zendesk for small support teams. A nonprofit discount may be available on request, but we could not confirm it on an official page.

Pricing: Growth US$19, Pro US$55 and Enterprise US$89 per agent per month on annual billing. All plans include 500 free Freddy AI Agent sessions; further sessions cost US$49 per 100. Freddy AI Copilot adds US$29/agent/month. 14-day trial.

Key features+

Shared inbox and ticketingCustomer portal and knowledge baseFreddy AI Agent for self-service answersAutomations and SLA rulesChat, email, phone and social channelsReporting

Works with (5)+

Slack

Microsoft 365 for Nonprofits

Zapier

Mailchimp

Jira

AI features+

Freddy AI Agent answers customers from your knowledge base and is billed per session after 500 free sessions. Freddy AI Copilot helps agents draft replies, as a paid add-on.

Data & privacy+

Freshworks says it hosts on AWS with multiple availability zones and points to its Trust Center for certifications. The security page we loaded did not state data regions, GDPR details or whether customer data trains Freddy; check the Trust Center and data processing agreement before use.

How sure are we?+

Partly confirmed on the vendor's pages; some details from reputable secondary sources. Prices and nonprofit programs change often, so check with Freshdesk before you commit. Rankings on Nonprofit Tools are never for sale.

Sources · last checked 2026-10-05