SpecialistNonprofit offer

Help Scout

Friendly shared inbox and help centre with AI Answers. 10% off for nonprofits for life.

Visit site ↗Pricing ↗

Strong choiceFriendly shared inbox and help desk with a nonprofit programme.

See how Help Scout fits your setup. Add the tools you already use.

Price

Free plan · paid from US$25/user/month (Standard)

Nonprofit offer

Yes

Available in

🌍Anywhere

Suits

Volunteer-run · Small · Medium

Nonprofits and certified B Corps get a 10% lifetime discount; Help Scout for Good can go up to 100% for organisations working on human rights, environmental sustainability or representation in tech.

Sign up for an account, then complete the short Help Scout for Good application with your organisation size and proof of nonprofit status (for example 501(c)(3) in the US).

Claim it ↗

Great for

Small teams who want a shared inbox, help centre and optional AI answers without enterprise complexity
Charities focused on human rights, the environment or representation in tech who may qualify for a bigger discount
Lifetime nonprofit discount plus a possible larger grant
Free plan for up to five users
Clear AI data statement
Pleasant for non-technical staff

Watch out for

Organisations that want a free chatbot (the free plan has no AI Answers allowance beyond the trial)
Teams with very large support volumes who need advanced ticketing
10% is modest
AI Answers is charged per resolution
Hosting region and GDPR terms not confirmed on loaded pages
Cheapest paid plan is per user

Problems it solves

“Our info@ inbox is chaos and emails get lost between staff”“Answer supporter emails faster with AI help”“Is there a help desk with a nonprofit discount”“I want a help centre so supporters can find answers themselves”“We get the same volunteer questions every day”“A simple shared inbox for our small charity team”

About Help Scout+

Help Scout is a shared inbox that makes support email feel like normal email while keeping every conversation tracked, with a help centre, live chat and an optional AI Answers agent. It is popular with small teams who find Zendesk too heavy. Nonprofits get a lifetime 10% discount, and mission-led groups can apply for much more.

Pricing: Free plan: 5 users, 1 inbox, 1 Docs site. Standard US$25/user/month, Plus US$45, Pro US$75. Annual billing is 16% cheaper. AI Answers (resolves questions from your help articles) costs US$0.75 per resolution after a 3-month free trial.

Key features+

Shared inboxHelp centre (Docs) with searchLive chat and a Beacon widgetAI Answers for self-serviceUnlimited AI drafts on PlusWorkflows and reporting

Works with (5)+

Slack

Mailchimp

HubSpot

Salesforce Nonprofit Cloud

Zapier

AI features+

AI Answers resolves questions from your help articles in the Beacon widget and is off by default. AI drafts help staff write replies on paid plans. Both use OpenAI models.

Data & privacy+

Help Scout hosts on AWS (region not stated on the page we loaded), is SOC 2 Type 2 certified and supports HIPAA with a business associate agreement on Pro. Its AI uses OpenAI. It states data sent to OpenAI is not used to train OpenAI's global model, and OpenAI keeps it for up to 30 days. Help Scout may use small samples to evaluate feature quality. AI Answers is off by default. GDPR details were not on the pages we loaded.

How sure are we?+

Prices and offers confirmed on the vendor's own pages. Prices and nonprofit programs change often, so check with Help Scout before you commit. Rankings on Nonprofit Tools are never for sale.

Sources · last checked 2026-10-02